This site collects what you type into its forms, and it is used to call you back about the project you described. The date under the heading marks the version of this policy in force.
What information does this site collect?
The forms on this site ask for your name, phone number, ZIP code and the service you pick and, where a form asks for them, your city, an email address, a budget range and a message. The forms also record which page or form you sent from, so the callback starts with the right project. You can use every page without sending the form at all. The phone number sits at the bottom of each page if you would rather talk than type. You decide what goes in the message box, so leave out gate codes, alarm codes and account numbers.
Why is the information collected?
The reason is narrow: to call you back about the project you described. The name lets the caller address you properly. The phone number is how the call happens. The ZIP code tells the caller which part of the valley the yard sits in, because plant choices and water rules differ across the region. The project type tells them what to prepare for before they dial. The message field is where you explain the yard, the timing or the constraint that matters most, such as a dog that needs a gate kept shut. None of it is used to build a profile of you, and none of it is combined with data bought from somewhere else. The email field is optional, and an address you give is used only to answer your request.
Who sees the information after it is sent?
The forms are delivered through FormSubmit (formsubmit.co), a third party form service, to the site's inbox. From there the details go to the person who returns the call. We do not publish entries and we do not add them to a public list. People who do not need the entry to make the call do not read it. Nothing is sold or rented, and no data broker receives an entry. Access is limited to the people making the callback and the people keeping the form working. The site also uses WhatConverts, a call and lead tracking service: it sets cookies and records how you reached the site (for example the search you came from), the pages you open, and the forms or calls that follow.
How long is the information kept?
Entries stay while the request is open and for a reasonable period after that, so a question asked in June can still be answered if you call again in the fall. We would rather say that plainly than print a retention number we cannot stand behind. When an entry is no longer needed for the callback or for a record of what was discussed, it is deleted. You do not have to wait for that to happen. Ask for removal at any time and the entry comes out of the active form system. Backup copies on the hosting side may take longer to cycle out, which is normal for any hosted service. Nothing is kept indefinitely on purpose, and no archive is built from the entries.
How do I ask for my information to be deleted?
Send the request through the contact form and say that you want your entry removed. Include the phone number you used, because that is how the entry is found. A short message is enough: your name, the number and the word delete. The entry is then located and removed from the site's records. If you would rather not use the form again, call (747) 243-2089 and make the same request by voice. Deleting an entry does not undo a conversation that already happened, and it does not cancel work that is already scheduled. It removes your details from the form record and from the callback list.
Questions people ask
Where does the form data physically sit?
The third party form service, FormSubmit, delivers each entry by email to the site's inbox, and copies may sit in the email and hosting providers' systems for a period. Ask for deletion and the entry comes out of the active system.
Does the site link to other sites with their own policies?
Yes. Pages link out to sources such as the city rebate page (opens in a new tab) and the USDA hardiness map (opens in a new tab). Those sites run their own policies and set their own cookies, and this page does not cover them.
How will I know if this policy changes?
The date under the heading moves whenever the text moves, and a change applies from the moment it is posted. A material change, such as a new form field, gets a sentence on this page rather than a footnote you have to hunt for.
